Frequently Asked Questions

They are complete KIBOPC gaming PCs with the core specification shown on each product page. The selected system is professionally assembled, configured and tested for the confirmed order.

A catalogue Gaming PC has a complete core specification already listed, making it easy to compare and buy. A Custom Configurator Build is created from components or requirements selected by the customer and is reviewed before a final quote is issued.

Yes. The displayed catalogue PC price includes secure packaging, standard delivery within Ireland and card processing. KIBOPC is not VAT registered, so VAT is not separately charged or shown. Optional changes or custom additions are quoted separately.

From order placement to delivery, a PC normally takes up to 2 working weeks. This includes order review, component preparation, assembly, configuration, stress testing, secure packaging and courier delivery within Ireland. Supplier delays, unavailable components, customer-requested changes or events outside KIBOPC’s control may extend this estimate.

KIBOPC currently delivers within Ireland only, unless KIBOPC expressly agrees otherwise in writing before the order is placed.

Contact KIBOPC as soon as possible. Cancellation rights depend on whether the order is a standard listed system or a system made to the customer’s individual specifications, as well as the stage of the order. Nothing limits statutory consumer rights.

Payment is taken securely at checkout for a catalogue PC. A custom build is paid after KIBOPC reviews the request and issues a final quote and secure payment link. Work begins after payment is confirmed.

Your statutory rights apply. If a PC is faulty, not as described, not fit for purpose, not durable, unsafe or otherwise does not conform to the contract, you may be entitled to repair, replacement, price reduction, refund or another remedy depending on the circumstances. A commercial warranty never replaces those rights.

Inspect the parcel promptly and contact support@kibopc.com within 48 hours of delivery where possible. Include your order number, photos of outer and inner packaging, photos or video of the issue and a clear description. Keep all packaging. This 48-hour report helps courier claims and does not remove statutory rights.

Diagnostics, upgrades and maintenance may begin when your hardware arrives at the agreed KIBOPC service location, the request is accepted and any required payment is confirmed, unless KIBOPC agrees otherwise in writing.

Once a Service has been fully performed, the service fee is normally non-refundable except where required by law. If you cancel after work starts but before completion, KIBOPC may charge a reasonable amount for work already performed, diagnostic time, labour, parts ordered and other costs incurred.

Yes. Back up your data and remove unnecessary personal files before giving hardware to KIBOPC where possible. KIBOPC is not responsible for loss of data except where caused by KIBOPC’s negligence or where liability cannot legally be excluded.

No. Payments are processed securely through Stripe or another approved payment provider. KIBOPC does not store full card numbers, CVV codes or full card security details on its own servers.

The configurator may save selected components and technical preferences, including CPU, GPU, motherboard, RAM, storage, power supply, case, cooler, RGB options, operating system preferences, estimated price, saved configuration, compatibility notes and intended use. KIBOPC uses this to keep your build active, check compatibility, prepare quotes, build the correct PC and provide support.

Yes, KIBOPC uses Google Analytics to measure traffic and understand user behaviour, but it is optional and not strictly necessary. Google Analytics loads only after you give analytics consent through the cookie banner or settings, where consent is required by law.

Yes. You can reject Google Analytics and other optional analytics cookies and still browse the website, use the configurator and request a quote.

No. Visits, collections, drop-offs and service appointments must be arranged in advance. Contact support@kibopc.com before travelling to the business address.

Email support@kibopc.com. The business address is KIBOPC, 1 Westport, Ballyshannon, F94YD78, Ireland.