Refund & Warranty Policy

Where applicable, consumer customers who purchase standard ready-made goods online may have a 14-day cooling-off period. This period generally runs from the date the customer receives the goods.

To use this right, you must contact KIBOPC within the applicable cancellation period and return the goods within the required timeframe after cancellation.

Returned goods must be unused, complete, safely packaged and returned with any accessories, manuals, packaging and proof of purchase where reasonably required.

A Custom Configurator Build may be a non-prefabricated product made from the customer’s individual component choices or may be clearly personalised. Where the statutory personalised-goods exception applies, the normal change-of-mind cancellation right does not apply.

A standard catalogue Gaming PC is not automatically treated as personalised simply because assembly takes place after the order. Standard listed systems remain subject to applicable statutory cancellation rights.

Contact KIBOPC as soon as possible if you want to cancel or change an order. KIBOPC will explain the position based on the confirmed specification, the stage of the order and applicable consumer law.

Catalogue Gaming PCs are complete systems with the exact core component models listed on the product page. From order placement to delivery, the normal estimated timeframe is up to 2 working weeks, including order review, component preparation, assembly, configuration, testing, packaging and courier delivery within Ireland.

If a listed component is unavailable, delayed or discontinued before assembly, KIBOPC will contact you to explain the options before making any change.

KIBOPC will not substitute a listed component without customer approval. An approved change will be recorded in the order confirmation or other durable written communication.

If goods are faulty, not as described, not fit for purpose, not durable, unsafe, damaged in transit or otherwise non-conforming, please contact KIBOPC as soon as possible with your order number, description of the issue and photos or videos where useful. For transit damage, report within 48 hours of delivery where possible and keep all packaging so KIBOPC can investigate and submit a courier claim if needed.

Depending on the circumstances and applicable law, the appropriate remedy may include inspection, repair, replacement, price reduction or refund.

Faulty goods claims are handled separately from change-of-mind returns and nothing in this policy limits your statutory consumer rights.

Manufacturer warranties may apply to individual hardware components. The length and terms of manufacturer warranty depend on the relevant manufacturer and component.

KIBOPC provides a 1-year warranty on KIBOPC PC build/assembly work. Individual hardware components may also be covered by manufacturer warranties.

KIBOPC service, diagnostics, upgrade and maintenance work is covered for 1 month after completion unless otherwise confirmed in writing.

Before a warranty remedy is confirmed, KIBOPC may need to inspect the system, run diagnostics, request photographs or obtain manufacturer confirmation.

Warranty support may not apply where damage or failure is caused by misuse, neglect, accidental damage, liquid damage, electrical surge, overheating due to improper use, unauthorised repair, modification, tampering, malware, software misuse, unauthorised overclocking or normal wear and tear.

Customers are responsible for maintaining backups of personal data before sending a device or system for service, diagnostics, upgrade or warranty inspection.

For diagnostics, upgrades, maintenance and other service packages that require physical access to a device, the customer is responsible for sending or delivering the device to KIBOPC unless otherwise agreed in writing.

Work begins after the device has been received, the service request has been accepted and any required payment has been received. Service work is covered for 1 month after completion unless otherwise confirmed in writing.

After the selected service has been completed, KIBOPC will return the device to the provided customer address at KIBOPC cost within Ireland, unless otherwise agreed.

Where a refund is due, KIBOPC will process it using the original payment method unless another method is agreed or required by law.

Refund timing may depend on inspection, return of goods, payment-provider processing, bank processing and the nature of the cancellation, return or fault claim.

Delivery charges, special-order costs, used services, diagnostic work or return shipping may be treated differently depending on the reason for cancellation or return and applicable law.