Refund & Warranty Policy

Where applicable, consumer customers who purchase standard ready-made goods online may have a 14-day cooling-off period. This period generally runs from the date the customer receives the goods.

To use this right, you must contact KIBOPC within the applicable cancellation period and return the goods within the required timeframe after cancellation.

Returned goods must be unused, complete, safely packaged and returned with any accessories, manuals, packaging and proof of purchase where reasonably required.

Custom Configurator Builds and Pre-built / Pre-configured PCs are made-to-order PCs. They are not warehouse-stock, ready-to-ship assembled computers; KIBOPC builds them from scratch after order acceptance and cleared payment.

If you request cancellation during the Stripe payment verification window and before KIBOPC begins the Build Process, KIBOPC will normally accept the cancellation, but the refund may be reduced by non-refundable Stripe/payment processing fees charged to KIBOPC. Once KIBOPC has ordered or allocated components, unboxed parts, applied thermal paste, assembled, configured, tested or otherwise started the Build Process, change-of-mind cancellation is excluded to the fullest extent permitted by Irish consumer law.

If a component becomes unavailable or a material change is required, KIBOPC will contact you before proceeding with a materially different specification.

Pre-built / Pre-configured PCs shown on the website are recommended pre-configured models unless KIBOPC expressly states that a specific unit is already assembled and ready for immediate dispatch. After cleared payment, the usual build, testing and dispatch preparation timeframe is 7–14 business days, excluding supplier delays, courier delivery time to KIBOPC, customer-requested changes and events outside KIBOPC’s control.

If a required component is unavailable, delayed, discontinued or affected by a supplier price change before contract formation, KIBOPC will contact you to explain the available options.

Component brands may vary depending on supplier stock, but KIBOPC uses well-known and reputable brands and will provide parts that meet the required specification level, reliability and compatibility.

If goods are faulty, not as described, not fit for purpose, not durable, unsafe, damaged in transit or otherwise non-conforming, please contact KIBOPC as soon as possible with your order number, description of the issue and photos or videos where useful. For transit damage, report within 48 hours of delivery where possible and keep all packaging so KIBOPC can investigate and submit a courier claim if needed.

Depending on the circumstances and applicable law, the appropriate remedy may include inspection, repair, replacement, price reduction or refund.

Faulty goods claims are handled separately from change-of-mind returns and nothing in this policy limits your statutory consumer rights.

Manufacturer warranties may apply to individual hardware components. The length and terms of manufacturer warranty depend on the relevant manufacturer and component.

KIBOPC provides a 1-year warranty on KIBOPC PC build/assembly work. Individual hardware components may also be covered by manufacturer warranties.

KIBOPC service, diagnostics, upgrade and maintenance work is covered for 1 month after completion unless otherwise confirmed in writing.

Before a warranty remedy is confirmed, KIBOPC may need to inspect the system, run diagnostics, request photographs or obtain manufacturer confirmation.

Warranty support may not apply where damage or failure is caused by misuse, neglect, accidental damage, liquid damage, electrical surge, overheating due to improper use, unauthorised repair, modification, tampering, malware, software misuse, unauthorised overclocking or normal wear and tear.

Customers are responsible for maintaining backups of personal data before sending a device or system for service, diagnostics, upgrade or warranty inspection.

For diagnostics, upgrades, maintenance and other service packages that require physical access to a device, the customer is responsible for sending or delivering the device to KIBOPC unless otherwise agreed in writing.

Work begins after the device has been received, the service request has been accepted and any required payment has been received. Service work is covered for 1 month after completion unless otherwise confirmed in writing.

After the selected service has been completed, KIBOPC will return the device to the provided customer address at KIBOPC cost within Ireland, unless otherwise agreed.

Where a refund is due, KIBOPC will process it using the original payment method unless another method is agreed or required by law.

Refund timing may depend on inspection, return of goods, Stripe processing, bank processing and the nature of the cancellation, return or fault claim.

Delivery charges, special-order costs, used services, diagnostic work or return shipping may be treated differently depending on the reason for cancellation or return and applicable law.