Shipping & Returns

This Shipping Policy explains how KIBOPC handles build timeframes, dispatch, delivery, collection, damaged parcels and customer delivery responsibilities.

This policy should be read together with the Terms of Service, Refund and Cancellation Policy, Privacy Policy and Cookie Policy.

KIBOPC currently delivers within Ireland only, unless KIBOPC expressly agrees otherwise in writing before the order is placed.

Customers outside Ireland should contact support@kibopc.com before placing an order.

Catalogue Gaming PCs are complete systems with the core specification shown on the product page. Custom Configurator Builds follow the customer-approved specification in the final quote.

KIBOPC begins preparation after the order and payment are confirmed.

From order placement to delivery, a PC normally takes up to 2 working weeks. This estimate includes order review, component preparation, assembly, configuration, stress testing, secure packaging and courier delivery within Ireland. Supplier delays, unavailable components, customer-requested changes and events outside KIBOPC control may extend this estimate.

For diagnostics, upgrades, maintenance and other pure Services, work may begin when your hardware arrives at the KIBOPC service location or when the agreed remote service scope is ready to begin.

Any payment requirement and expected completion time for service work will be confirmed when the request is accepted.

For mail-in service work, customers pay delivery to KIBOPC. After the selected service is completed, KIBOPC returns the device to the provided address at KIBOPC cost within Ireland unless otherwise agreed.

Once an order is dispatched, delivery time depends on the courier or delivery service used. KIBOPC will provide tracking details where available.

Delivery times are estimates only and may be affected by courier delays, weather, high-volume periods, incorrect address information or events outside KIBOPC control.

For catalogue Gaming PCs, secure packaging and standard delivery within Ireland are included in the displayed price. Any special delivery service or additional charge for another product or service will be shown before payment.

You are responsible for providing a complete and accurate delivery address, contact email and phone number. KIBOPC is not responsible for delays or failed delivery caused by incorrect or incomplete customer details.

If delivery fails because you provided incorrect details, were unavailable, refused delivery or failed to collect from the courier, additional delivery, storage or return charges may apply.

If goods are returned to KIBOPC by the courier, KIBOPC may require payment of reasonable re-delivery costs before dispatching again.

Risk in goods passes to you when the goods are delivered to you or to a person identified by you to receive them.

Ownership passes only when KIBOPC has received full cleared payment.

You must inspect the parcel and PC promptly after delivery.

If the parcel appears damaged, opened, crushed, wet, mishandled, incomplete, incorrect or non-functional on arrival, contact KIBOPC within 48 hours of delivery where possible.

Send photos of the outer packaging, inner packaging, labels and the issue, and keep all packaging while KIBOPC investigates with the courier.

If your order is missing an item or you believe the wrong item was delivered, contact support@kibopc.com with your order number and relevant photos of packaging, labels, contents and invoice so KIBOPC can investigate.

If KIBOPC offers collection for a specific order or service, collection must be arranged in advance.

KIBOPC may require proof of identity, order confirmation or payment confirmation before releasing goods.

Visits, collections, drop-offs or service requests without prior written appointment are not permitted.

Consumers normally have a 14-day cancellation period for eligible online purchases. The statutory exception for non-prefabricated goods made from an individual consumer choice or clearly personalised goods applies only where its legal requirements are met.

If you want to cancel an order, contact KIBOPC as soon as possible. Cancellation handling depends on the type of system, the stage of the order and applicable statutory rights.

If a product is faulty, not as described or not fit for purpose, you may be entitled to remedies under applicable consumer law, including repair, replacement, price reduction or refund depending on the circumstances.

For shipping, delivery, damaged parcel or order-status questions, contact KIBOPC at support@kibopc.com.

Administrative address: 1 Westport, Ballyshannon, F94YD78, Ireland. This is not a public storefront, showroom or walk-in service location.