Shipping & Returns

This Shipping Policy explains how KIBOPC handles build timeframes, dispatch, delivery, collection, damaged parcels and customer delivery responsibilities.

This policy should be read together with the Terms of Service, Refund and Cancellation Policy, Privacy Policy and Cookie Policy.

KIBOPC currently delivers within Ireland only, unless KIBOPC expressly agrees otherwise in writing before the order is placed.

Customers outside Ireland should contact support.kibopc@gmail.com before placing an order.

Both Custom Configurator Builds and Pre-built / Pre-configured PCs are made-to-order PCs. They are not ready-to-ship warehouse stock and are built from scratch only after order acceptance and cleared payment.

Payment verification may take up to 4 business days. KIBOPC does not normally order components, allocate components, unbox parts, assemble, configure, test or dispatch made-to-order PCs during this payment verification window.

Assembly, testing and dispatch usually takes 7–14 business days after payment clears. This may vary because of supplier availability, courier delivery time to KIBOPC, quality-control checks, customer-requested changes or events outside KIBOPC control.

For diagnostics, upgrades, maintenance and other pure Services, work may begin when your hardware arrives at the KIBOPC service location or when the agreed remote service scope is ready to begin.

Services do not follow the 4-business-day payment verification window used for made-to-order PCs, unless KIBOPC expressly confirms otherwise in writing.

For mail-in service work, customers pay delivery to KIBOPC. After the selected service is completed, KIBOPC returns the device to the provided address at KIBOPC cost within Ireland unless otherwise agreed.

Once an order is dispatched, delivery time depends on the courier or delivery service used. KIBOPC will provide tracking details where available.

Delivery times are estimates only and may be affected by courier delays, weather, high-volume periods, incorrect address information or events outside KIBOPC control.

Delivery charges, if applicable, will be shown during the quote, checkout, invoice or payment process and may vary by product size, weight, delivery location, insurance, courier service and packaging requirements.

You are responsible for providing a complete and accurate delivery address, contact email and phone number. KIBOPC is not responsible for delays or failed delivery caused by incorrect or incomplete customer details.

If delivery fails because you provided incorrect details, were unavailable, refused delivery or failed to collect from the courier, additional delivery, storage or return charges may apply.

If goods are returned to KIBOPC by the courier, KIBOPC may require payment of reasonable re-delivery costs before dispatching again.

Risk in goods passes to you when the goods are delivered to you or to a person identified by you to receive them.

Ownership passes only when KIBOPC has received full cleared payment.

You must inspect the parcel and PC promptly after delivery.

If the parcel appears damaged, opened, crushed, wet, mishandled, incomplete, incorrect or non-functional on arrival, contact KIBOPC within 48 hours of delivery where possible.

Send photos of the outer packaging, inner packaging, labels and the issue, and keep all packaging while KIBOPC investigates with the courier.

If your order is missing an item or you believe the wrong item was delivered, contact support.kibopc@gmail.com with your order number and relevant photos of packaging, labels, contents and invoice so KIBOPC can investigate.

If KIBOPC offers collection for a specific order or service, collection must be arranged in advance.

KIBOPC may require proof of identity, order confirmation or payment confirmation before releasing goods.

Visits, collections, drop-offs or service requests without prior written appointment are not permitted.

Consumers may have rights under EU and Irish law to withdraw from certain online purchases within 14 days. This right may not apply, or may be limited, for goods made to order, clearly personalised or built to the customer specification.

If you want to cancel an order, contact KIBOPC as soon as possible. During the payment verification window and before the Build Process starts, cancellation is normally accepted but non-refundable Stripe/payment processing fees may be deducted where applicable.

If a product is faulty, not as described or not fit for purpose, you may be entitled to remedies under applicable consumer law, including repair, replacement, price reduction or refund depending on the circumstances.

For shipping, delivery, damaged parcel or order-status questions, contact KIBOPC at support.kibopc@gmail.com.

Administrative address: 1 Westport, Ballyshannon, F94YD78, Ireland. This is not a public storefront, showroom or walk-in service location.